WFM Articles

Check out some insights and models on Workforce Management topics.

Scheduling with Solver in Microsoft Excel (Part 1)

An introduction to using Solver for scheduling in a 5‑day service window.

Scheduling with Solver in Microsoft Excel (Part 2)

Challenges and solutions when adapting Solver to 24/7 scheduling.

Real Time Dashboard with Nice IEX 6.4

Learn how you can combine Excel with SQL and NICE IEX to monitor performance and drive decision making.