About Me
Analytics & Workforce Management professional with 15 years of experience leading forecasting, capacity planning, scheduling, intraday management, and operational optimization across global organizations. I’ve delivered scalable WFM frameworks, automated planning tools, and data-driven decision systems used across 20+ countries.
Experienced with SQL, DAX, Power BI, Excel automation (VBA), Python, and enterprise WFM platforms. I specialize in transforming complex operational environments into predictable, efficient, and scalable workforce ecosystems.
Experience
IKEA — Global Demand & Capacity Specialist
Built global capacity planning tool used by 50+ users across 20+ markets. Gained visibility on demand, capacity and performance by standardizing multi model/scenario capabilities across the company. Therefore, enabling strategic workforce decisions.
American Express GBT — Workforce Management Lead
Led forecasting, scheduling, and reporting for large-scale travel operations. Delivered automation and improved staffing efficiency.
CompuCom — Forecasting & Scheduling Lead
Developed forecasting models, scheduling frameworks, and operational dashboards supporting enterprise IT service delivery.
Skills
Workforce Management • Forecasting • Capacity Planning • Scheduling • Intraday Management • SQL • DAX • Power BI • Excel (VBA) • Python • Reporting • Stakeholder Management